Terms & Conditions

The following terms and conditions apply to all transactions on the Dartington Crystal web site. Please read them carefully and print a copy for your records.

Pricing & Payment

The actual cost to you will be the £ Sterling charge to your credit / charge card converted to your local currency by your card provider on the day that your account is charged. Click here for today's conversion rates.

Payment can be made by any major credit or debit card.
Payment will be debited from your account before the despatch of your order.
For your protection, all credit card transactions are routed through our secure payments provider.

Delivery Information

All orders will be despatched from the UK using fast and cost effective methods, ensuring the efficient delivery of your order. Please allow 10-14 days for delivery especially when ordering from overseas. Many of our items are hand made in small batches and occasionally there may be a delay before we can ship your order. If this is the case we will notify you.

We will deliver anywhere in the world unless our shippers are unable to reach you because of unusual circumstances. We will advise you of any problems if this is the case.

We charge a set amount for your delivery, however many items you order. This includes postage, packing and insurance. The charge depends on where you live:

Our Guarantee

If any product arrives damaged or imperfect we'll replace it without question. If you decide you don't want the product when you get it, please return it to us within 14 days (in saleable condition) and we will refund your money.

Unless there was an error on our part in despatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. If you have any questions regarding returns please contact us here, call us on +44 (0)1805 626262 or fax on +44(0)1805 626263

Returns Department
Dartington Crystal (Torrington) Ltd
Torrington
Devon
EX38 7AN

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund.

We will take all care within our power to keep your order and payment details secure.

In the unlikely event that your goods are lost in transit or arrive damaged, please notify us using the contact information below.

For sales applicable to the State of California USA

Prop 65 WARNING
Consuming food or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead – a chemical known to the sate of California to cause birth defects or other reproductive harm.